Martin Swanty Chrysler Dodge Jeep Ram

Images of Martin Swanty Chrysler Dodge Jeep Ram

Opinions

• Marsha S

  Mar, 14 2018
  ★ ☆ ☆ ☆ ☆
  I dropped my Jeep off at this location per request of my warranty for service. It was dropped off on 8/23/17 and picked up on 8/30/17. I had a fuel filler tube, hose clamps, power steering cooler a power steering system flush and a new fuel cap for the vehicle and a 17 point inspection according to my printout. On September 9th I had to call a tow truck due to wobbling and an unidentified noise coming from my car while operating the vehicle. When the tow truck driver arrived at 3 a.m. it was found the all my lug nuts on my rear driver side Tire were all loose and one of the lug nut bolts was missing and the tire was not secure.  I was advised to contact the dealership by the tow truck driver due to the car having just been serviced 9 days prior to this event. I did call and spoke to Jim Smith who advised me they were not taking any responsibility for the vehicle as they did nothing with the tires. When asked how it was coincidental that all of my lug nuts were loose and a bolt missing, mr. Smith had no response other than to continue to say they did nothing with my tires while the car was in their facility and they were not taking any responsibility for any repairs. While I did not do my due diligence in inspecting the vehicle after retrieving it from the repairs, as I assumed they use the licensed and certified mechanics to repair my vehicle,  I would advise if you have to take your vehicle to this facility for any kind of service or repairs; that you inspect it thoroughly upon it being returned to you because they will deny responsibility for any negligence resulting in more expense to you, and in my case- possibly a serious accident. My vehicle was in their facility for over a week. I have no proof of what was or was not done to this vehicle during that time. All I have to verify services rendered to my vehicle is a printout that was given to me at the time I picked it up, but  I do know 10 days after my vehicle was picked up from this facility 4 lug nuts we're loose on my driver side rear tire, which coincidentally is right below my fuel tank, and one of the bolts that holds the lug nuts is now missing. It seems odd to me that if this lug nut was missing at the time the car was being serviced that it was never brought to my attention.......beware and find alternative servicing facilities if at all possible. I was advised by the mechanic who completed the repairs to the wheel, the likelihood of all my lug nuts coming loose in this fashion was extremely unlikely and asked if the car had been recently serviced....another coincidence I suppose..... If you are forced to use this location as I was, thoroughly inspect your vehicle prior to pulling off of their lot because once you do they will not take responsibility for anything that is wrong with the vehicle regardless of the occurrence.

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